Who we are
Our website address is: https://lakemonstermt.com.
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LAKE MONSTER RETURN AND REFUND POLICY
Effective Date: 1/1/2025
Thank you for choosing Lake Monster. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase.
2. Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable).
3. Refund and Shipping Charges
Email us at info@lakemonstermt.com to describe your exchange or refund request to get the process started. Please package your return or exchange and ship to: 3160 U.S. 93 S, Kalispell, MT 59901. Once received we will process your exchange or refund within 5 business days.
We offer the following options:
Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.
Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.